24K Gold & Swiss Blue Topaz Waterfall Pendant Necklace

At Spherica, we want you to be thrilled with your new purchase. However, if you need to return an item, we're here to help in any way we can.

How to use our return service:

Please send us an e-mail at info@sphericajewelry.com to let us know which item from which order you wish to return. Please include your order number. We will then send you a pre-paid return label for shipping with either USPS, DHL, FedEx or UPS.

Use the original packaging provided to wrap the item(s) you are returning and seal the package. Attach the pre-paid shipping label to the exterior of the package and follow the instructions given to either schedule a courier pick up or drop off at your nearest courier location.

To ensure your return reaches us promptly, we prefer that items are returned to us using the pre-paid shipping labels (DHL or UPS). You can return using any secure means, but we may not accept liability. Please e-mail us prior to returning if you intend to do this!

What is our return policy?

Please read our returns policy carefully to ensure you can proceed with your request as quickly as possible:

All returns that meet our returns policy, should be sent back to us in their original box and packaging provided within 14 days from receipt of your order.

All item(s) should be returned unworn and in perfect condition, with all Spherica Jewelry and garment tags still attached. Returns that are damaged, worn, soiled or returned without their original labels will not be accepted. Once jewelry has been worn, it cannot be re-sold. We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.

Exchange Policy

If you would like to exchange an item for a different size or color, please return the original item(s) as per these instructions and indicate which correct size is best, along with any other instructions as to how we can make this right for you, and we will resend your corrected size.

Refund Policy

Once we receive your item, we will process your refund within 7 business days of receipt, less shipping charges, VAT and taxes. The way your refund is processed depends on your original payment method:

If you paid by credit or with debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

For orders to countries outside of the U.S.A., the original shipping charges and duties will not be refunded, and you will be responsible for any duties and shipping charges back to our studios.

If you have any questions, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at info@sphericajewelry.com. We are here to help and want you to be thrilled with your Spherica purchase!

Thank you for shopping at Spherica Jewelry!

Please Note: If you paid using PayPal, we will refund your order through PayPal. 

Spherica Jewelry ships worldwide!

All orders placed on www.sphericajewelry.com will be processed and shipped within 2-3 business days, unless otherwise stated on the product page or during a sale event. You will receive an email with your tracking number as soon as your order has been shipped.

When will my order ship?

Your order will ship within 2-3 business days, unless otherwise stated on the product page or during a sale event. You will receive an email with your tracking number as soon as your order has been shipped.

Do you offer expedited shipping?

Yes! We offer UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select for domestic orders. Expedited shipping options will be presented to you at checkout, after you have entered your shipping address. Please note that we do not ship UPS on Saturdays. All expedited orders placed on Friday will be processed on Monday for Tuesday delivery.

For orders to countries outside of the U.S.A., we ship via UPS Worldwide Expedited.

UPS Next Day Air: Delivery by 10:30 am, 12:00 noon, or end of day, depending on destination

UPS 2nd Day Air: Delivery by 2:00 pm or end of day

UPS 3 Day Select: Delivery by end of day

UPS Worldwide Expedited: Delivery by end of day

Please note that UPS does not ship on Saturdays. All expedited orders placed on Friday will be processed on Monday for Tuesday delivery.

How much does shipping cost?

Shipping within the U.S.A. is free for all US orders. Shipping to Canada is a flat rate of $25. Shipping to all other countries is a flat rate of $35.

When will I receive my order?

For domestic orders, please allow 5-7 business days for delivery via UPS Ground. Expedited shipping options are available at checkout. For orders to countries outside of the U.S.A., please allow 7-10 business days for delivery via UPS Worldwide Expedited.

Do you ship to P.O. boxes or APO/FPO addresses?

Yes, we do! For domestic orders, we ship via USPS. For orders to countries outside of the U.S.A., we ship UPS.

Please Note: Orders shipping to P.O. boxes or APO/FPO addresses can only be shipped via USPS and can take up to 21 business days for delivery.

Do you offer free returns?

Yes, we do! We want you to be thrilled with your Spherica purchase. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of receipt for a full refund of the purchase price. Shipping charges will not be refunded. Please see our Returns Policy for more information.